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Initially when my husband called about my car overheating and not maintaining cooler fluid they told him they couldn’t get my car in for 5 days, but if he could get it towed they would work it in. Then when he called back to let them know it was being towed a serviceman by the name Tony told him he should have called the 800 number and they would have towed it and it would be Monday or Tuesday before they would look at it. He sent a message to save the number so we wouldn’t have problems next time. I told him I had that number and Isaac was my service person and my husband tried to call it first but wasn’t working. He replied he would turn my car over to Isaac on Monday. Isaac took great care of us and got my car fixed and back to me by Wednesday and it was all under warranty. We were just confused about how the first person my husband spoke to in the service department was so unhelpful and rude. We have always received excellent care from everyone since I purchased my car till that time. I was thinking my next car will not be another porsche, but Isaac’s care and prompt responses has changed my mind. He is excellent at what he does and puts the customers first. Can’t say that about the first person or Tony!

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An absolutely wonderful purchase experience. Duffy my salesperson was absolutely professional and wonderful to deal with. As many cars as I purchase in my life this was one of the best purchase experiences.

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Issac Robles has always provided exceptional customer service over the past two years I have serviced my 3 Porsches with him as the advisor. He provides very thorough information on the maintenance or repairs needed and offers expert opinion on what needs to be done giving me confidence that my vehicles are in the best hands possible at the dealership. He always follows through with communications and is always very friendly due to his people skills talent. With the appropriate career planning he is destined for promotion in the Jim Ellis network of auto dealerships. He is the best service advisor, on par with Steven Dooley when he was in service department, that I have done business with at Jim Ellis. An exceptional employee who always has time to listen even when he is extremely busy with multiple customers.

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Purchasing from this dealership was a pleasant experience. Chad was knowledgeable and didn’t pressure us. Nice extra touches at pick up — full tank of gas and key chain.

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Alex (sales person) was very knowledgeable and patient through out the process. Michael (sales manager) was very helpful to make the decision quickly. They are willing to go above and beyond to earn the business.

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